Refunds and returns
In addition to the withdrawal policy, this page explains how returns, refunds and complaints are handled in practice.
Withdrawal
As a rule, consumers have the right to withdraw from a purchase contract concluded online within fourteen days without giving any reason.
The exact legal information can be found on our page “Withdrawal policy”.
Returns
If you withdraw from your order, please send the goods to:
Schlosserei – Zaunbau Nähr GmbH & Co KG
Gewerbepark Harbach 35
A-5630 Bad Hofgastein
Austria
If possible, please enclose information with your return that allows us to match it to your order, for example the order number, your name or the invoice number.
As the buyer, you bear the direct costs of returning the goods, unless expressly agreed otherwise.
Refund
After receiving your withdrawal, we will refund all payments received from you, including the delivery costs.
This does not include additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us.
The refund is made no later than fourteen days from the day on which we received your notice of withdrawal.
We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
For the refund, we use the same means of payment that you used for the original payment, unless expressly agreed otherwise with you.
Condition of the returned goods
You may examine the goods as you would be able to in a shop.
You are only liable for any loss in value if it is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.
Complaints / statutory warranty
If a product is defective, the statutory warranty rights apply.
In this case, please contact us at:
Please describe the defect as precisely as possible and, where helpful, send us photos of the product or of the damaged packaging.
Transport damage
If a delivery arrives visibly damaged, please contact us as promptly as possible.
Your statutory rights naturally remain unaffected.
